Rocky Mountain Research

EAP, Work/Life & Wellness Consulting Services

Critical Incident Response Measurement Tool

The Need for a Valid CIR Measurement Tool *
Patricia A. Herlihy Ph.D., RN

Critical Incident Response (CIR) is probably the most visible and appreciated EAP service, according to Dr. John Pompe, Manager of Integrated Health Programs with Caterpillar, Inc. In fact, Pompe notes that if an EAP vendor does not offer a solid, empirically based CIR program, it may either lose current contracts, or not gain new ones.


Despite the importance of CIR, little empirical evidence is known about the actual workplace impact of these services, explains Dave Sharar, Director of Commercial Science with Chestnut Global Partners (CGP). The evidence that does exist consists mainly of individual case studies and reviews of archival records, which makes it difficult to generalize across different response approaches. Over the last five years, several studies (Gorter et al, 2015; DeFraia, 2015) have attempted to document the numbers and types of CIR interventions to help researchers develop an empirical tool to capture outcome data.

CGP and noted EAP researcher Patricia Herlihy have taken this important work one step further by developing a new, empirically based tool called the Critical Incident Outcome Measure (CIOM). The CIOM, which builds on the model and success of the Workplace Outcome Suite (WOS), seeks to quantify the positive workplace effects of CIR services offered by EAPs. Read entire paper: The Need for a Valid CIR Measurement Tool

* Comparing Improvement After EAP counseling for different outcome outcomes Workplace Outcome Suite Annual Report 2017 Appendix D


A New Tool to Measure the Impact of
Workplace Critical Incident Response

Patricia A. Herlihy, Ph.D., RN

Matt Mollenhauer, MS, LCPC

To be presented at the International EAP Conference

Los Angeles, California

October  6, 2017 


Critical incident Outcome Measurement

Morneau Shepell’s Critical Incident Outcome Measure (CIOM) is an evidence-based tool that demonstrates and quantifies the positive workplace effects from critical incident response (CIR) interventions conducted by their company’s EAP, building on the earlier success of the Workplace Outcome Suite (WOS).

What does CIOM measure?

  • Presenteeism: Evaluates is the level of employee distraction at work due to their reaction to a critical incident.
  • Emotional distress: Focuses on the level of distress that an employee may be experiencing after a critical incident.
  • Resiliency: Measures the ability of the employee to bounce back from adversity after a critical incident.
  • Return to work: Addresses the employees’ ability to return to normal work tasks after a critical incident.
  • Perception of leadership: Explores the employees' perception about whether their employer cares enough about them to support them through a critical incident.

    For more information, please contact: Patricia A. Herlihy Ph,D., RN at [email protected]