Rocky Mountain Research

EAP, Work/Life & Wellness Consulting Services

Critical Incident Response Measurement Tool

The Need for a Valid CIR Measurement Tool *
Patricia A. Herlihy Ph.D., RN

Critical Incident Response (CIR) is probably the most visible and appreciated EAP service, according to Dr. John Pompe, Manager of Integrated Health Programs with Caterpillar, Inc. In fact, Pompe notes that if an EAP vendor does not offer a solid, empirically based CIR program, it may either lose current contracts, or not gain new ones.


Despite the importance of CIR, little empirical evidence is known about the actual workplace impact of these services, explains Dave Sharar, Director of Commercial Science with Chestnut Global Partners (CGP). The evidence that does exist consists mainly of individual case studies and reviews of archival records, which makes it difficult to generalize across different response approaches. Over the last five years, several studies (Gorter et al, 2015; DeFraia, 2015) have attempted to document the numbers and types of CIR interventions to help researchers develop an empirical tool to capture outcome data.

CGP and noted EAP researcher Patricia Herlihy have taken this important work one step further by developing a new, empirically based tool called the Critical Incident Outcome Measure (CIOM). The CIOM, which builds on the model and success of the Workplace Outcome Suite (WOS), seeks to quantify the positive workplace effects of CIR services offered by EAPs. Read entire paper: The Need for a Valid CIR Measurement Tool

* Comparing Improvement After EAP counseling for different outcome outcomes Workplace Outcome Suite Annual Report 2017 Appendix D


A New Tool to Measure the Impact of
Workplace Critical Incident Response

Patricia A. Herlihy, Ph.D., RN

Matt Mollenhauer, MS, LCPC

To be presented at the International EAP Conference

Los Angeles, California

October  6, 2017 


Outcome Measurement Revolution: Want to be Part of it?

Chestnut Global Partners, who created the Workplace Outcome Suite (WOS) in 2010, is once again advancing development of a comparable outcome measurement tool, the Critical Incident Outcome Measure (CIOM). This new tool focuses on the degree of effectiveness of Critical Incident Responses (CIR) conducted by Employee Assistance Professionals. See reverse side for a DRAFT of the CIOM.

CIR is generally valued and appreciated but next to nothing is empirically known about actual workplace impact. The research that exists is mainly case studies and reviews of archival records.

For more information, please contact: Patricia A. Herlihy Ph,D., RN at
The time has come to build a tool that credibly demonstrates and quantifies the positive workplace effects of CIR conducted by EAPs .