Critical Incident Response (CIR) is probably the most visible and appreciated EAP service, according to Dr. John Pompe, Manager of Integrated Health Programs with Caterpillar, Inc. In fact, Pompe notes that if an EAP vendor does not offer a solid, empirically based CIR program, it may either lose current contracts, or not gain new ones.
Despite the importance of CIR, little empirical evidence is known about the actual workplace impact of these services, explains Dave Sharar, Director of Commercial Science with Chestnut Global Partners (CGP). The evidence that does exist consists mainly of individual case studies and reviews of archival records, which makes it difficult to generalize across different response approaches. Over the last five years, several studies (Gorter et al, 2015; DeFraia, 2015) have attempted to document the numbers and types of CIR interventions to help researchers develop an empirical tool to capture outcome data.
CGP and noted EAP researcher Patricia Herlihy have taken this important work one step further by developing a new, empirically based tool called the Critical Incident Outcome Measure (CIOM). The CIOM, which builds on the model and success of the Workplace Outcome Suite (WOS), seeks to quantify the positive workplace effects of CIR services offered by EAPs. Read entire paper: The Need for a Valid CIR Measurement Tool
* Comparing Improvement After EAP counseling for different outcome outcomes Workplace Outcome Suite Annual Report 2017 Appendix D
Patricia A. Herlihy, Ph.D., RN
Matt Mollenhauer, MS, LCPC
To be presented at the International EAP Conference
Los Angeles, California
October 6, 2017